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Patient Forum

Join in the conversation

Please join our online patient forum to help us develop services that meet your needs. The patient’s perspective is very important to us and we would value your ideas on the services we are offering and what we can do to improve. Participants need to be registered patients at Kingston Health Centre. Please note that responses are subject to moderation and will be posted shortly afterwards.

We look forward to hearing from you.

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Kingston Health Center Forum

Description of the forum

Topic Title

Views

Posts

Online Services

First post and replies | Last post by admin, 4 years ago

1113

4

What is your experience of using online services? What is working well or less well? Are there other services you would like to access online?

By admin 4 years ago

Receptionist booking appointments

First post and replies | Last post by admin, 4 years ago

892

1

We are keen to get your views on receptionists guiding patients towards the right appointments. We offer a variety of services and so that patients can be helped sometimes our receptionists may ask about the nature of the problem. A patient with for example back pain can be guided to the physio rather than the GP. However we are aware that some patients find this sort of question intrusive. Our receptionists are not there to assess patients medical condition or undertake any medical triage but hopefully to book you the right appointment. What are your views about this issue? Do you mind being asked a broad question about the nature of your problem in this context?

By admin 4 years ago

First post and replies | Last post by admin, 4 years ago

900

1

Is there a gap in the services we provide? What ideas do you have that would improve what is offered at Kingston Health Centre?

By admin 4 years ago

First post and replies | Last post by admin, 4 years ago

935

1

How easy is it for you to get an appointment? We have recently introduced evening appointments- what is your experience of them? Would you like more evening or morning appointments? How easy is it for you to see the Dr or nurse of your choice?

By admin 4 years ago

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Forum Information

Our newest member: Barry Bowers

Latest Post: Online Services

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Contact

Kingston Health Centre

10 Skerne Road

Kingston Upon Thames

KT2 5AD

Email: KHCadmin@nhs.net

Telephone: 020 8549 4747

Patient Access

All you need to know about patient access and the services it provides you and your family 24/7/365

More information

Opening Times

Monday-Friday

7:15 – 20:00

Saturday

8:00 – 12:30

Kingston Primary Care Extended Hours clinic

8:00-20:00 (020 3841 9942)

Sunday

Kingston Primary Care Extended Hours Clinic

8:00-14:00 (020 3841 9942)

Useful Links

NHS Choices – advice on managing minor illness
Patient.co.uk – advice leaflets on many health conditions
Knee pain exercises
Back pain information leaflet
Shoulder pain exercises
Neck pain exercises

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