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Please join our online patient forum to help us develop services that meet your needs. The patient’s perspective is very important to us and we would value your ideas on the services we are offering and what we can do to improve. Participants need to be registered patients at Kingston Health Centre. Please note that responses are subject to moderation and will be posted shortly afterwards.

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Receptionist booking appointments

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Member Admin
Joined: 5 years ago
Posts: 5
Topic starter  

We are keen to get your views on receptionists guiding patients towards the right appointments. We offer a variety of services and so that patients can be helped sometimes our receptionists may ask about the nature of the problem. A patient with for example back pain can be guided to the physio rather than the GP. However we are aware that some patients find this sort of question intrusive. Our receptionists are not there to assess patients medical condition or undertake any medical triage but hopefully to book you the right appointment. What are your views about this issue? Do you mind being asked a broad question about the nature of your problem in this context?


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