This accessibility statement applies to the website associated with Kingston Health Centre.
Users should be able to:
- Change colours, contrast levels and fonts
- Zoom in, by up to 300%, without the text splitting off the screen
- Navigate most of the website using only the keyboard
- Navigate most of the website using speech-recognition software
- Listen to most of the website using a screen reader (including but not limited to: JAWS, NVDA and VoiceOver)
In addition, we have made our website text as simple as possible to understand. If you need any further advice on making your device easier to use, particularly if you have a disability, click on the following link: AbilityNet
The Accessibility of our website
We are aware that some parts of our website are not fully accessible and unfortunately this cannot be rectified. The issues on some areas are:
- You are unable to modify the line height or the spacing of text
- Older versions of PDF documents are not fully accessible to screen-reader software
Feedback and how to contact us
If you need information that is shown on our website in a different format, such as large print, easy read, audio recording, Braille or as a PDF, you can contact us by:
- Sending us an email
- Calling us on 020 8549 4747
Once we receive your request, we will get back to you as quickly as possible. Please note that if you are unable to view the map on the registration page, you are requested to call or email us using the details shown above for directions.
Reporting accessibility problems with this website
We are constantly looking to improve the accessibility of our website. Should you find any problems not listed on this page, or think we are not meeting the accessibility requirements, please contact us so that we can discuss this with our website provider.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with the way in which we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
Find out how to contact us on our contact page. Our practice reception has a hearing loop system.
Technical information about this website’s accessibility
Kingston Health Centre is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.
Compliance status
We are committed to making our website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Content that is not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.
The accessibility regulations do not require us to fix PDFs or other documents published before 23rd September 2018 if they are not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
